Audit & Compliance

Provana uses its proprietary Integrated Performance, Audit & Compliance Solution (IPACS) framework to deliver the following audit and compliance services to Law Firms, Network Managers, Debt Buyers and Collection Agencies.

Policies & Procedures: Provana works with clients to build a comprehensive set of firmwide business policies and standard operating procedures (SOPs). The result is a living library of SOPs which are regularly revised to adapt to dynamic client and regulatory revisions.

Compliance Support: Provana systematically reviews client and regulatory guidelines to position our clients to demonstrate their adherence to defined standards. Provana strengthens Standard Operating Procedures, not as an event, rather as an ongoing process to address the ever-changing nature of client and regulatory demands. Each SOP is approved by the process owner and indexed to manage the legislative history.

Audit Support: Provana assists our firms’ by providing remote audit support. Through our processing hub, Provana creates a virtual internal audit team, equipped to support a variety of audit and compliance functions such as; (a) review and respond to client requests, (b) review and audit vendor billing, (c) review and score collection calls, (d) internal audit functions validating adherence to  Standard Operating Procedures.

Performance Measurement: Systematic measurement of results to expectations.