Integrated Performance Audit & Compliance Software

IPACS® (Integrated Performance Audit & Compliance Software), Provana’s online CMS platform is an end-to-end cloud based compliance management tool for collection agencies, law firms, network managers, and consumer finance companies to manage all compliance activities in one simple system.

Companies across the credit & collections industry utilize IPACS® to manage compliance with regulatory, client, and company requirements.


Automated processes save up to 40% time spent on managing compliance allowing companies to focus more on revenue generating activities

Entire audit and compliance ecosystem within a single platform

Data interlinking across modules avoiding duplicate and redundant efforts

Ensure staff remains updated of the latest changes

Role based system with alerts to designated staff members with ability to track user certifications

Online training and testing to keep the staff members updated on the latest regulatory changes

Multi-tier service provider compliance oversight at third and fourth party levels

Allows servicers to receive notifications on updates to servicer manuals with acknowledgement tracking

Real time flow of data including complaints between servicers IPACS® to clients IPACS®

Allows remote access into vendors IPACS® instance for a better compliance oversight



Setup Compliance Data

Store all compliance documentation such as company documents, servicer manuals, 3rd party vendor documents, etc. along with compliance tests and complaint logs.


Maintain Data using IPACS

Update documents, maintain audit calendars, revise compliance tests, and track consumer complaints online

Present data during audit

Present and export data to the screening agencies in various easily readable formats

Team Training & Education

Track real time certifications of employees on updates to Policy and Procedure documents and administer testing and training on compliance tests

Vendor & Network Partner Management

Track compliance documentation of servicers with alerts to missing or expiring documents, real time consumer complaints receivables, and get a remote access to view into their compliance status

Learn how IPACS® can help save your company time and money and ensure compliance with the latest federal standards.

Benefits of using IPACS


  • With the subscription based SaaS model, you don’t need to pay hefty costs to purchase license
  • Modular approach allowing incremental addition of features and modules
  • Latest web and cloud technologies to provide fast, secure, and reliable anytime access to compliance data without requiring any installation
  • Role based permissions and authorizations allow better management of data
  • Robust software deployment technologies to enable a smooth transition to the latest software for entities as soon as it is ready
  • Comes with pre-loaded content and hence you don’t have to start from scratch


ICM (Internal Compliance Modules)

Supports internal compliance management

Policies and Procedures

Robust document management capabilities including certification tracking and automated version control

Training & Testing

Online compliance test administration, scoring, and tracking

Audit & Compliance

Schedule & track internal and external audits

Complaint Management

Online complaint tracking customized to meet data capture and reporting requirements

Vendor Management

Online repository of vendor documents with expiration and audit tracking

ECM (External Compliance Modules)

Manage vendor/partner compliance oversight

Network Manual Management

Enables automated publishing of network manuals to network vendors with acknowledgement tracking

Network Management

Enables remote access to vendor’s IPACS® to view and import relevant compliance documents such as P&Ps

Centralized Complaint Management System

Retrieves complaints logged by vendors from their IPACS® instances in client’s defined format

Reporting & Analytics

Trend analysis and business intelligence

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