External Compliance Modules

(Manage vendor/partner compliance oversight)

Network Manual Management Module

Network Manual Management module in ipacs
  • Repository for operating standards and instructions for third party service providers, with strong change management and version control features
  • Define roles that drive authorities to change standards and instructions
  • Maintain standards and instructions in designated sections, facilitating efficient and more frequent updates by the applicable stakeholders
  • Publish updates on standards and instructions with alerts to service providers
  • Service providers receive and acknowledge updates in IPACS for a clean audit trail

Network Management Module

  • Maintain third party service provider records and information
  • Central storage for service provider compliance documents with expiration alerts
  • Manage audit calendars online with alerts for pending audit activities
  • Remote access into services provider’s IPACS instance to view compliance documents and import materials into own IPACS instance
  • Remote view of service provider’s policies, procedures, and compliance test results
  • View services provider’s vendor records and documents, facilitating a multi-tier service provider overview structure

Centralized Complaint Management System

Centralized Complaint Management System module in ipacs
  • Central repository for consumer complaints reported to service providers
  • Secure, real-time, complaint flow from service provider’s IPACS to IPACS ECM
  • When service provider logs or updates their complaint record, data directly feeds into IPACS ECM instance
  • IPACS alerts for new complaints and at defined complaint lifecycle stages
  • Reports for trend analysis on overall complaints and at service provider level
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